New Delhi:to make up for almost 3.8 lakh affected travelers.After experiencing a serious operational crisis earlier this month, IndiGo Airlines plans to begin compensating impacted passengers on December 26. Between December 2 and December 10, the biggest airline in India canceled over 5,000 flights and experienced lengthy delays on a number of others, which greatly inconvenienced thousands of passengers. The compensation process is about to start in accordance with recent directives from the Ministry of Civil Aviation, and estimates indicate that IndiGo might have to pay about Rs 376 crore.
Travel voucher worth Rs 10,000 for stranded passengersAccording to the Times of India, which cited sources, the government gave IndiGo instructions on Friday to start compensating passengers impacted between December 3 and December 5. In accordance with this procedure, the airline will provide a travel voucher worth Rs 10,000 to every significantly affected passenger who spent several hours stuck at airports during this time. Additionally, depending on the severity of the disruption, IndiGo will be required by government regulations to provide affected passengers with cash compensation ranging from Rs 5,000 to Rs 10,000.
Online reservations for quicker reliefAccording to an official who spoke with TOI, travelers who purchased tickets directly from IndiGo's website should get their money back within a week because the airline already has all of their information. Additionally, the airline has been instructed to work with online travel agencies and travel agents to gather passenger data for those who made reservations through third-party platforms. It is anticipated that these passengers' compensation process will start shortly as well.
The Ministry of Aviation will oversee the procedureThe Directorate General of Civil Aviation (DGCA) has been asked by the government to make sure that all eligible passengers are compensated appropriately. In order to guarantee openness and prompt resolution of passenger complaints, the Ministry of Civil Aviation will also keep an eye on the entire procedure via its AirSewa portal.